MFA Not Working for VPN

If you are trying to connect via VPN to the network back in the West Fargo office/data center and you can't get connected due to an issue with the Multi-Factor Authentication, try these steps to resolve:

Verify that you are using the correct account on your Microsoft Authenticator app
1. Change the name of the account on the app so you know what it is for since the default name isn't unique
Restart your workstation
Did you get a new phone since you last logged into VPN?
1. Contact IT to have your MFA account removed from the VPN appliance
2. Set up MFA on the VPN from the beginning - see attached document.

If you are still having issues, please submit a ticket for IT to look at your specific situation.

Thank you.

MHC IT Team